Below you will find general FAQs which may help you with information about this website, shop and accounts.
No. We are using a brand new shopping system so all old accounts are not being transferred to this new system. The good news is that it’s really easy to set up a new account by using the My Account menu or creating a new account when you checkout (there is a checkbox that you can click to do this).
CHECKOUT, PAYMENT & SHIPPING
We’ve made this really easy for you. You can choose to pay by debit or credit card or via your PayPal account. Both options are clearly described in the checkout.
Yes. Your order may not be processed and an error will be displayed if your registered address (with your bank or card issuer) does not match the billing address that you enter at checkout. This is a security measure we have implemented.
Yes, of course. You might want to use the address of a friend or loved one. It could be a gift for example. Please note that our terms and conditions apply here. Non-tracked packages are not insured for loss or damage. Tracked items must match the shipping address (if different to the billing address) you gave us in the event of loss or damage.