1. Agreement to Terms & Conditions
1.1 Acceptance of Terms & Conditions
1.1.1 The website www.root2tip.co.uk is owned and operated by ROOT2TiP Haircare Solutions Ltd, trading as ‘ROOT2TiP’. References to “we”, “us”, our” or “the website” are references to ROOT2TiP.
Email for the ROOT2TiP website: firstname.lastname@example.org
1.1.2 Your use of this website of ROOT2TiP is at all times subject to these Terms & Conditions as applicable to your use of the website and all applicable laws. By accessing our website you agree to our Terms & Conditions set out below. If you do not agree to these Terms & Conditions, you must exit our website immediately.
1.1.3 Our working days are Monday to Friday, 9am to 4pm GMT, excluding UK public holidays.
1.2 Changes to Terms & Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms & Conditions at our sole discretion. The Terms & Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the ROOT2TiP website after changes are made means that you agree to be bound by such changes.
2. Website Use Terms & Conditions
2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
2.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
2.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. If your password becomes compromised you can change it in the “My Account” area on www.root2tip.co.uk or you must contact us immediately at email@example.com or by using the Customer Care form on the website.
3. Copyright and Trademarks
3.1.1 This website and its content is copyright of ROOT2TiP. All rights reserved.
3.2.1 All trademarks, logos, images, products and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.
3.3 User Material
3.3.1 In these Terms & Conditions, we use the term ‘User Material’ to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.
3.3.2 This section of our Terms & Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms & Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.
3.3.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.
3.3.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms & Conditions and we may do this with or without giving you any prior notice.
3.3.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to ROOT2TiP a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a ‘white label’ or ‘co-branded’ service for third parties).
3.3.6 We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by ROOT2TiP and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise ROOT2TiP. We will not sell your User Material to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Material.
3.3.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of eighteen (18) and if User Material identifies any individual over the age of eighteen (18), you have that person’s consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.
3.3.8 Links to other websites – From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without ROOT2TiP’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
4. Joining Us
4.1 If you change your shipping or billing address, you must update your address details in writing to ROOT2TiP or by logging into the “My Account” area on the website and updating “Edit My Address”. Please ensure this is done ten (10) working days before an order is due to be despatched as you will be liable for any products posted to the wrong location.
4.2 We may refuse any application to join ROOT2TiP or receive our services for any reason whatsoever. Please note that by supplying your email address on joining us you grant us permission to contact you via email regarding your account and changes to your order or the services the website offers.
4.3 With the exception of order processing (currently carried out on our behalf by PayPal), we will not pass or sell your details to any company outside of our group.
4.4 Your data may be transferred outside the EEA (European Economic Area).
5. Availability of Website
5.1. Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see above for contact details) and we will correct the fault as soon as we reasonably can.
5.2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email.
6. Purchasing Products
6.1 You may submit orders online at any time. The facility and our communications to you in relation to any order will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
6.2 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms & Conditions.
6.3 No order is accepted from you until our website displays an order confirmation message and you receive a confirmation email from us.
6.4 Payments are currently processed by PayPal and are subject to their Terms & Conditions.
6.5 You can only purchase products to be delivered in the country you reside and where your payment card is registered.
7. Free or discounted offers
7.1 Free or discounted introductory offers are only available to new or invited users of the website, except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer.
7.2 Free or discounted offers are available only once to any one person.
7.3 You must have internet access and valid payment details to redeem a free or discounted offer.
7.4 Upon registering for your free trial, your method of payment will be authorised for up to the cost of the products in order to verify your identity, and to protect us from theft and fraud. Some banks or payment card companies may reflect this authorisation against your available balance or credit limit.
7.5 You will be charged the full price for products after your free or discounted offer.
8.1 Please note that should your account fall into arrears, ROOT2TiP reserves the right to pass on your details to a collection agency for retrieval of the outstanding debt. There will be a GBP £25.00 handling charge for all such cases.
8.2 You agree not to hold us responsible for banking charges incurred due to payments on your account.
8.3 Goods are subject to seasonal changes in supply levels and supply prices. ROOT2TiP reserves the right to change the fees for any services at any time. We agree to notify you at least thirty (30) days in advance of any change in fees.
8.4 It is your responsibility to ensure PayPal have correct and valid payment details for the entire term of your order process.
9. Delivery and Returns
9.1 Products can only be delivered to addresses within the United Kingdom (including Northern Ireland), selected European countries and selected international countries; this excludes all PO Boxes, UK BFPO addresses, USA APO / FPO addresses.
9.2 We currently use Royal Mail postal services or selected international couriers (subject to order type, weight and destination), to deliver the products to your UK address. We use either Royal Mail Signed For (Recorded), Royal Mail Special Delivery (by 1pm), Royal Mail International Signed For (which allows products to be insured and tracked), Parcelforce Priority International (which allows products to be insured and tracked) for selected European countries and selected international countries. Actual delivery times may vary depending on;
- our stock availability;
- your delivery address;
- when you make your selection; and
- circumstances impacting delivery by the Royal Mail.
We reserve the right to use alternative delivery methods without prior notification.
9.3 You will not hold us responsible for any delays, outside our control, which relate to the delivery of products.
9.4 After placing your first order please allow up to fifteen (15) working days for delivery.
9.5 Royal Mail currently quotes a delivery time of two (2) or more days for first class post, three (3) or more days for second class post, around seven (7) days for Airmail and around three (3) days for Parcelforce Priority International and International Signed For (correct as at 18 April 2012).
9.6 It is your responsibility to report all lost products within fifteen (15) days of placing your order by email to firstname.lastname@example.org. Products not reported in this time will result in no refund.
9.7 We reserve the right to cancel your service if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
9.8 Products can be returned to ROOT2TiP up to seven (7) days after the delivery date. On receipt of the returned product you will be refunded for the cost of the unopened items minus the costs to ROOT2TiP for postage and packaging. All goods returned for refund must be completely unused and in a saleable condition. We reserve the right to charge a restocking fee of 25% of the value of returned products.
9.9 We regret we cannot be responsible for the delivery of orders outside of the UK (currently this includes selected European countries and selected international countries) unless International Signed For or Parcelforce Priority International tracked and insured delivery is specified.
10.1 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of your account.
10.2 All content and programming of the ROOT2TiP website is the property of ROOT2TiP. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the ROOT2TiP website without written permission from ROOT2TiP.
11.1 If you wish to cancel your order you need to email us at email@example.com or use the contact form on the website. You need to give seven (7) days’ notice of your cancellation. Any orders due in that time will be charged and processed as normal. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly cancelled will be re-credited to you.
11.2 Not withstanding clause 11.1 above, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for re-credit to your card.
11.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. In particular, we may do so is if we believe that you are in breach of any obligation under these Terms & Conditions, including, but not limited to, section 10.2. If we terminate your use of our service as a result of a breach of any obligation under these Terms & Conditions, such termination would be immediate and without notice.
12. Privacy & Cookies
13. Promotion Codes
13.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.
14. Disclaimer of Warranties and Limitations on Liability
14.1 Nothing in this clause (14) or otherwise in these Terms & Conditions shall exclude or in any way limit ROOT2TiP’s liability for:
- Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977.
- Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.
- Liability to the extent the same may not be excluded or limited as a matter of law.
- Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
14.2 This website and its contents are provided “as is” and on an “as available” basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of or reliance on the content provided on the website or any conduct by users of the website. We reserve the right to deliver products at our sole discretion. Subject to clause 14.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.
14.3 Subject to clause 14.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
14.4 Subject to clause 14.1 our maximum liability to you (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of GBP £1 and/or the total amount paid by you to us in respect of the services provided by ROOT2TiP in the month preceding any such claim. If you are a consumer, please note that this does not affect your statutory rights.
15. Applicable Law
15.1 This website is controlled by ROOT2TiP. Your use of this website is governed by these Terms & Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the English courts.
16. Assignment by Us
16.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms & Conditions. These Terms & Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.
17. No Waiver
17.1 If we delay exercising or fail to exercise or enforce any rights available to us under these Terms & Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms & Conditions.
18. Force Majeure
18.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms & Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
19. Third Party Rights
19.1 Subject to clauses 14.1, 14.2, 14.3 you hereby acknowledge and agree that nothing in these Terms & Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
19.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in the Terms & Conditions in any way without the consent of any third party.
20. Damaged or Defective Items
20.1 You must inspect the products delivered to you on day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.
21. Indemnity by you
21.1 You agree to indemnify and hold ROOT2TiP, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms & Conditions or any violation by you of any applicable laws or the rights of any third party.
22. Website Disclaimer
22.1 The information contained in this website is for general information purposes only. The information is provided by ROOT2TiP and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
22.2 This website and its content is copyright of ROOT2TiP. All rights reserved.
This version last updated 31 July 2104. v1.0. E&OE.
Do you ever read this? Well, it’s worth a browse so you know how we protect your data and what we store about you…
The website www.root2tip.co.uk is owned and operated by ROOT2TiP Haircare Solutions Ltd, trading as ‘ROOT2TiP’. References to “we”, “us”, our” or “the website” are references to ROOT2TiP.
ROOT2TiP is committed to safeguarding the privacy of users to our site. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (the “Act”).
We collect information about you for two reasons. Firstly, to process your order and secondly, to provide you with the best possible service.
The type of information we will collect about you includes your name, postal address, email address and credit / debit card details. You card details are not stored on our www.root2tip.co.uk system, they are used only when entered at the time of ordering to process the transaction, however they are stored securely by PayPal. We will never collect sensitive information about you without your explicit consent. The information we hold should be accurate and up to date. In accordance with your right of access to your information under the Act, you can request the information that we hold about you by emailing us via our Contact page. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Data may be transferred outside the EEA (European Economic Area).
We do not store credit card details nor do we share customer details with any 3rd parties.
We will not sell or pass on your details to any company outside of our group, you are our customer and we would like to keep it that way!
What Information Do We Collect About You and Why?
The information we collect from you enables us to fulfil your request for our products – namely, to send you products that you order and receive – to send you information or content in which you may be interested, and keep you abreast of any updates related to our Site. We also use this information to personalise and continually improve our Site.
Information We Collect Directly From You
You may browse our Site without registering. If you would like to place an order, then we require you to register with us and become a member on our Site so that we can fulfil your request. To register with us, we request your name and email address. As a part of the registration process, we will also ask you to select a password. In certain circumstances, such as when making a purchase, we will request that you provide your credit or debit card information and your billing and shipping address.
Information that We Collect About You from Facebook or Twitter
You may be able log-in to our Site using your Facebook or Twitter account. Facebook or Twitter controls the information collected from you during the log-in process; ROOT2TiP does not control the information that Facebook or Twitter collects from you.
If you log-in to our Site using Facebook or Twitter, you must enter your Facebook or Twitter email address / username and password. We will also ask that you grant us permission to (i) access and collect your Facebook or Twitter basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have you have set to public on your Facebook or Twitter account); (ii) send you emails; (iii) post to your Facebook or Twitter Wall; (iv) access posts in your news feed; and (v) access your Facebook data at any time even if you are not using Facebook or Twitter. Please note, if you allow ROOT2TiP to have access to this information, then ROOT2TiP will have access to this information even if you have chosen not to make that information public.
Information We Collect Automatically
We may also use automated devices and applications, such as Google Analytics and Facebook Insights, to track usage of our Site. We may use the information gathered through these methods in anonymous or aggregated form to analyse ways to improve our Site. This information may also be associated with your username or email address and may be combined with other information, including personally identifiable information that we collect about you.
Clear GIFs, pixel tags and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
As noted, we may use automated devices and applications, such as Google Analytics or AddShopper, to evaluate usage and shopping behaviour of our Site and customers. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.
How Do We Use Your Information?
We use the information that we gather about you for the following purposes:
- To fulfil your orders or otherwise provide services related to your Account to you, to communicate with you about your use of our Site, your Account and/or products that we offer or make available through the Site, and for other customer service purposes.
- To respond to any inquiries you submit to us.
- To carry out or enforce a transaction or agreement with us.
- To operate and improve the Site.
- Where permitted by law, for marketing and promotional purposes; for example, we may use your information, such as your email address, to email you news and our newsletters, special offers, and promotions.
- To better understand how users access and use our Site and Account, both on an aggregated and individualised basis, for the purposes of improving our Site.
- We also may post to your Facebook Wall, access posts in your Facebook news feeds, and access your Facebook data when you are not logged into Facebook. We will use and access this information for the purposes described in this section and as discussed below.
When and How Does ROOT2TiP Share Information It Receives?
We do not sell or rent our users’ personally identifiable information to third parties for their own marketing purposes. As discussed in this Policy and described below, we may share your information, including personally identifiable information, with third parties to assist us with our own marketing efforts and to assist us in operating our Site and fulfilling your Account.
- Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf, including with third parties that will assist us in processing payments, fulfilling your order, and otherwise assisting us in maintaining our Site and satisfying your Account. We also may share your information with third parties to facilitate the sign-in process through third party social networking websites.
- Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
- In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
- To Protect ROOT2TiP and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.
- Aggregate and Anonymised Information. We may share aggregate or anonymised information about users with third parties for marketing, advertising, research or similar purposes.
Third Party Website Links
Our Site may contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.
How We Secure Information About You
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.
You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.
Changing Personal Information?
You may modify any personal information that you have submitted by logging into the ‘My Account’ page and updating ‘Edit My Address’. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
We may send periodic emails to interested users regarding various promotions or other information that we believe may be of interest to our users. If we send you any news and newsletters, special offers, promotions or other information we think may interest you, you may tell us to stop sending you such e-mail communications by following the opt-out instructions contained in any such e-mail. Please note that it may take up to ten (10) days for us to process opt-out requests. Please note if you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account you have requested or received from us.
As noted above, to adjust the types of information about you that we receive from Facebook or Twitter, you must change your Facebook account settings directly through Facebook or Twitter.